This is the first time I have ever written an on-line review for anything. I'm old school and have always chosen to have a quick conversation with the owner or manager when necessary. I am here today, writing a positive review for Coggins Toyota in Bennington, VT. Quick self-summary: I hate shopping, it makes me anxious and I truly do not enjoy shopping for anything. Last Thursday, 10-3-2024, I went to Coggins for my second complimentary oil change. I was also there to have them follow up on a persistent TPMS issue which came with the used Tacoma I purchased in February. After what felt like a thousand hours, Jamie came to inform me of the situation. She quickly recognized just how uncomfortable I was and immediately jumped into action. I told her I wanted to go home and in less than 10 minutes she did the following: 1-Had the mechanics finish up and get my truck ready to go & 2-Got the extended warranty paperwork from the glove box and told me she would call Allstate to see if they would cover the 2 TPMS sensors I needed replaced. This by itself instantly made me feel less agitated and scared. I left Coggins feeling pretty good about my experience due solely to how great she was. Today, Monday, 10-7-2024, I received a call from her at work. She told me she got Allstate to cover the TPMS sensors, ordered the parts and that she will call me to schedule the work once the parts arrive. I was not expecting her to follow through with this at all and was absolutely floored when I received the call. Shopping, especially for vehicles, and all the maintenance that comes with vehicles, is a necessary evil in today's modern world. Having people like Jamie who truly cared about my comfort level while I was at Coggins made the process a lot less miserable. Jamie, thank you for your help, compassion and follow through. I am grateful for all that you did. The fact that we have the same favorite color didn't hurt either!